Policies

The Galápagos Islands is one of the most popular tourist destinations in the world, and the Galápagos Islands National Park limit the number of passengers that enter the islands to protect the ecosystem. While we always offer last-minute deals, we recommend that you book your cruise 6 months prior to your desired travel date to be sure to get the most choices for your dream vacation.

High Season – A higher or immediate deposit may be required to confirm or guarantee availability during popular vacations such as Christmas, New Year, Easter and other international holidays.

Bookings

To confirm your booking or guarantee availability and rates, a deposit is required along with a written confirmation.

Prior to your departure date:
120 days or more – 25% deposit is required
90 to 60 days – 50% deposit is required
60 days or less – Full payment is required

Payments

CAZHUMA TOURS accepts the following payment options:

  • Cash $US (USD)
  • Wire Transfer of direct deposit into our US or Ecuadorian bank account in $US (USD). Check with your bank to see fees that may apply. Wiring instructions will be send to you directly, when you confirm your booking. Please add $40 for the wire transfer fee.
  • Credit cards Visa and MasterCard through PayPal An additional 6.5% should be added to the total cost of your trip.


Note

All prices quoted are in $US (USD)
Prices listed may be subject to change due to fuel surcharges, airlines and currency exchanges.
Route and itinerary are subject to change on regulations and policies of the Galápagos National Park, weather, seasonal changes and safety for example.

Cancellations and Penalties

Cancellations made between 120 and 60 days prior to your departure date – deposit is refundable, less a cancellation fee of $300 per person.

Cancellations made between 59 and 30 days prior to your departure date – 50% of the total booking rate will be charged.
Cancellations made within 29 days of your departure date are non-refundable – 100% of the total booking rate will be charged
With regard to Galápagos tours, deposits and payments will be reimbursed only when we are able to resell the space. This reimbursement will be made after the cruise has concluded.

Cancellation Policies

We suggest you seriously consider the ramifications before canceling your trip. Extra fees can apply, depending on any third party agents and commercial partners. If a tour involves additional service providers considered as Third Party Agents, such as hotels, restaurants, airlines, transportation and others, they may have their own policies, and charge additional cancellation penalties. If you cancel for health or medical emergency, a medical certificate is required, and you will still be charged a cancellation penalty, but this will depend on the tour and third party services. You can change your travel dates or transfer your booking to another person or group.

Travel Insurance

We strongly recommend you purchase travel insurance that will cover unforeseen circumstances, flight cancellations, lost luggage etc., and medical coverage.